Negotiate: Communication and Conflict Resolution


    AU $129


    Edwina Griffin




    2 HOURS

    Course Type

    Licensed Course

    Course Overview

    To be successful in your fitness business you will, at times, need to negotiate. Whether with employers, employees, colleagues or landlords, different points of view will arise. The aim of negotiation is to mutually benefit both parties by compromising on matters of conflict.

    This course from fitness business entrepreneur and nationally accredited mediator Edwina Griffin teaches you how to manage the negotiation process in order to achieve the best possible result for you and your business.

    Learning Outcomes


        • Understand how effective negotiation can help reach agreement during conflict

        • Develop effective communication skills to aid in the conflict resolution process

        • Understand personality styles to build better rapport and improve communication

        • Conflict and dispute resolution processes for the workplace

        • Better management of difficult conversations

        • How to manage emotional states and positively influence the emotional states of others.

    About the Author

    Edwina has worked in the fitness and wellness industries for over 25 years. After winning several business and fitness industry awards, she worked in training and operations roles for national franchises where she became passionate about improving workplace culture. A nationally accredited mediator, her company offers workplace health and wellness programs on leadership, emotional intelligence, mindfulness and negotiation.



    Access Period

    CEC Expiry Date: 17/08/2024. In order to obtain AusActive CECs, this course must be completed by the CEC Expiry Date.

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